AIRTRAN AIRWAYS OFFERS APOLOGY TO CUSTOMERS ON FLIGHT 175 YESTERDAYAnd with this letter from AirTran, CNN claims “AirTran apologizes to Muslim family removed from plane”? And wait, there’s more to it:
We sincerely regret that the passengers on flight 175 did not have a positive travel experience on January 1, 2009.
While ultimately this issue proved to be a misunderstanding, the steps taken were necessary.
Alert passengers reported to the flight crew what they believed were inappropriate comments allegedly made by one of the passengers onboard, and the flight crew notified the federal air marshals that were assigned to the flight…After deplaning the remaining passengers and performing a sweep of the aircraft and rescreening all passengers, crew, checked and carry-on baggage, the flight departed two hours late without the nine passengers who were detained for questioning.
We regret that the issue escalated to the heightened security level it did on New Year’s Day, but we trust everyone understands that the security and the safety of our passengers is paramount and cannot be compromised.
We apologize to all of the passengers – to the nine who had to undergo extensive interviews from the authorities and to the 95 who ultimately made the flight. Nobody on Flight 175 reached their destination on time on New Year’s Day, and we regret it.
One family member, Kashif Irfan, said Friday he was "very appreciative and surprised" by AirTran's apology. "It's a very generous gesture," he said.“[A]ppreciative”? “[G]enerous”? No multimillion-dollar law suit? No wonder AirTran isn’t apologizing for kicking them off the flight. They weren’t real Americans.
Now this Arab guy, he gets it. And he’s only a resident.